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WORKSHOP POLICY

Tickets are nonrefundable, but can be transferred to someone else.

1) Age limitations

Unless otherwise indicated, workshops at KSM Candle Co are designed for adults and children ages 10 and older.  Because our candle workshops involve hot wax, and are intended for adults, we aim to create an adult friendly atmosphere. Please contact info@ksmcandleco.com with any questions.

2) Punctuality

Please plan to arrive on time so we can get started promptly. We want you to enjoy the full experience. If the class has already started, it's possible that you may have missed something.  We are happy to seat you but you will begin the class where the instructor is. There may be portions of the workshop you won't be able to experience. We cannot extend the workshop beyond the assigned time.

Once classes begin, no one will be able to answer calls, so please make sure you give yourself adequate time to find us. Please note we are a little challenging to locate if you are unfamiliar with the Mills in Clipper Mill. We are located  in the Meadow Mill Building. We have an exterior entrance located on the same patio as the restaurant  La Cuchara, with the big white tent.

​If you are entering from the East entrance, after you cross over the bridge, turn left and come around to the other side of the building. Keep driving until you see the restaurant La Cuchara.

If you are entering from the light rail side of the building, we are at the bottom of the ramp. On the patio with the big white tent.

3) Cancellation Policy

Purchases are non-refundable but are transferable to someone else. 

4) Changing Class Dates

Once you have booked your appointment, if you wish to change the date, we require 48 hours notice. Any requests to reschedule with less than 48hrs notice will only be granted if we can rebook the seats that were held. The sooner we are informed, the sooner we can release the seats for rebooking. You can only reschedule up to 2 times. If the seats are released and not booked, there will be a $10 rebooking fee per seat.

*If a credit is issued for a workshop, you must use it within 60 days of the original date of purchase. This also refers to anyone who might have contracted COVID.

5) Sharing a Candle Station

We ask that each person who attends a workshop has booked a seat in the class. We realize that some people may want to tag along to simply watch, however our workshop space can only accommodate a limited number of people. So no one should be in the workshop area unless they have purchased a ticket. 

6) Candle Solidification Process

We understand that it isn't always convenient to come back to pick up your candles and so we encourage you to wait about 20 minutes for your candle to be solid enough for safe transport. This way you can enjoy your candle right away!. During your wait, you can feel free to shop the store and you can also play one of our many games while you wait.

Other things we want you to know: 

  • Workshops are typically 1 hour of instruction, the solidification process takes 20 mins.

  • Currently, food is not permitted.

  • Sessions are BYOB, we have glasses for you!

  • You can also opt to purchase a bottle at the restaurant next door, La Cuchara.

  • Workshops can accommodate up to 12 people.

  • There are plenty of places close by to grab a bite or a drink.

COVID POLICY

We recognize that Baltimore has lifted the mask mandate, Masks are not required in the workshop. Hand sanitizer is provided on each workshop table and workstations are cleaned and sanitized between each session.

Disposable masks are provided if you need one.

Please refer to the above cancellation policy for any COVID related circumstances.

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